Oshi Casino Privacy Policy
Oshi Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, gaming services, promotions and related features, and how that information may be used.
This policy is intended for players in Australia and should be read together with any applicable terms, rules and notices presented on the Oshi Casino platform. By using our services, you acknowledge the practices described below.
Information We May Collect
Oshi Casino may collect information that you provide directly, information generated through your use of the platform and information received from authorised third parties. The type of information collected depends on how you interact with us.
- Identity details such as your name, date of birth and nationality.
- Contact details, including your email address and other information used to communicate with you.
- Account information, login credentials and player preferences.
- Verification materials used to confirm identity, age or account ownership.
- Transaction details, including deposits, withdrawals and payment method information.
- Technical information such as IP address, browser type, device details, operating system and access times.
- Information about gameplay, account activity, promotions and interactions with customer support.
- Information you submit when entering competitions, completing surveys or participating in responsible gambling tools.
Payment information may be processed by payment providers rather than stored directly by Oshi Casino. We may also receive information from fraud prevention, identity verification and compliance service providers where this is necessary to operate the platform securely.
How We Use Personal Data
We use collected information for legitimate operational, security and customer service purposes. These purposes may include:
- Creating and administering your Oshi Casino account.
- Processing deposits, withdrawals, bonuses and other account-related transactions.
- Verifying your identity, age and eligibility to use the services.
- Providing games, account functions, customer assistance and service communications.
- Detecting fraud, money laundering, suspicious activity, collusion and other misuse.
- Managing risks, enforcing platform rules and protecting the rights of players and Oshi Casino.
- Understanding service performance and improving website functionality.
- Sending promotional messages where permitted and according to your communication choices.
- Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Where marketing communications are sent electronically, you may be able to opt out by using the unsubscribe option provided in the message or by adjusting available account preferences. Service messages relating to security, transactions or account administration may still be sent when necessary.
Cookies and Similar Tools
Oshi Casino may use cookies, pixels, local storage and comparable technologies to make the website function correctly and to understand how visitors use it. These technologies can help maintain sessions, remember settings, support security controls and improve navigation.
Some technologies may be supplied by authorised analytics, advertising or technical service providers. Depending on your browser and device settings, you may be able to block or delete cookies. Restricting them may affect login functions, game access, preferences or other parts of the platform.
Information collected through these tools may include pages viewed, links selected, approximate location derived from technical data, device identifiers and time spent using particular features. Such information is generally assessed alongside other account or technical data to support service administration and security.
When Information Is Shared
Personal information is shared only where there is a business, operational, security or legal reason to do so. Oshi Casino may disclose relevant information to:
- Payment processors and financial service providers involved in account transactions.
- Identity verification, fraud monitoring and risk management providers.
- Technology, hosting, analytics, customer support and platform maintenance suppliers.
- Professional advisers, auditors and insurers where their services require access.
- Authorities, courts or other bodies when disclosure is required or reasonably necessary to comply with a lawful request.
- Entities involved in a corporate restructuring, merger, acquisition or transfer of relevant business assets.
Service providers are expected to use personal information only for authorised purposes and to apply suitable safeguards. Oshi Casino does not sell personal information as a standalone commercial product.
Keeping Information Secure
Oshi Casino uses administrative, technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss and misuse. Controls may include access restrictions, authentication procedures, monitoring, secure connections and internal handling standards.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying Oshi Casino promptly if you suspect unauthorised account activity. We may ask for information needed to verify that a request is genuinely made by the account holder.
How Long Records Are Kept
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The applicable period may depend on the nature of the information, the reason it was collected, account history, dispute handling and any record-keeping obligations that apply.
When information is no longer required, it may be deleted, anonymised or securely archived. Closing an account does not always result in immediate deletion, particularly where records are needed to prevent fraud, resolve disputes, protect the platform or meet legal and compliance responsibilities.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information held about you. These may include the ability to:
- Request access to personal information associated with your account.
- Ask for inaccurate or incomplete information to be corrected.
- Question how information is being used or request clarification about processing.
- Withdraw consent where processing relies on consent and withdrawal is available.
- Opt out of certain promotional communications.
- Request deletion or restriction of information where this is permitted.
These rights are not absolute and may be limited by security, fraud prevention, legal, contractual or operational requirements. Requests may require reasonable identity verification. If a request cannot be fulfilled, Oshi Casino will aim to explain the relevant reason where permitted.
External Providers and Links
The Oshi Casino platform may use third-party services or contain links to websites that are operated independently. Those providers may collect and process information under their own privacy notices, terms and security practices.
Examples may include payment services, identity checks, analytics, advertising technology, game suppliers and social media features. Oshi Casino is not responsible for the privacy practices of independent websites or services, so you should review their policies before providing information or using their features.
International Data Handling
Some Oshi Casino suppliers, technology systems or business partners may process information in countries outside Australia. Where information is transferred internationally, reasonable steps are taken to use appropriate contractual, technical and organisational protections.
International processing may be necessary for hosting, payment administration, customer support, security monitoring or other functions required to provide the services. The privacy protections available in another country may differ from those in Australia, but information remains subject to appropriate access controls and authorised-use requirements.
Changes to This Policy
This Privacy Policy may be revised when our services, technologies, business arrangements or privacy practices change. The updated version will be made available through the Oshi Casino website, with the effective date or other notice used where appropriate.
You should review this page periodically to remain informed about how information is handled. Continued use of the services after an updated policy is posted may indicate acknowledgement of the revised terms, subject to any notice or consent requirements that apply.
Contact Information
If you have a privacy question, wish to make a request or need clarification about this policy, please contact Oshi Casino at [email protected]. To help us respond efficiently, include a clear description of your request and avoid sending unnecessary sensitive information in your initial message.
We may need to confirm your identity before discussing account information or acting on a privacy request. Our response will depend on the nature of the enquiry, the information available and any legal or security limitations that apply.
Last updated: