Oshi Casino Terms & Conditions
- Agreement to These Terms
- Who May Use Oshi Casino
- Creating Your Account
- Identity and Verification Checks
- Making Deposits
- Requesting Withdrawals
- Bonus Offer Rules
- Using the Platform Properly
- Conduct That Is Not Allowed
- Ownership of Content
- Limits on Responsibility
- When Accounts May Be Restricted
- Handling Personal Information
- Gambling Responsibly
- Changes to These Conditions
- How to Contact Oshi Casino
These Terms and Conditions govern access to and use of Oshi Casino, including its website, games, promotions, payment services and related features. By visiting the platform, creating an account or using any service, you confirm that you have read, understood and agreed to these Terms.
Oshi Casino is intended for customers in Australia who are legally permitted to use online gambling services. Please review these Terms carefully and keep a copy for your records. If you do not accept them, you must not use the platform.
Agreement to These Terms
These Terms form a legally binding agreement between you and Oshi Casino. They apply to every visit, account activity, deposit, withdrawal, game session and promotional offer connected with the platform.
Additional rules may apply to particular games, bonuses or services. Those rules will be made available before or during the relevant activity and form part of these Terms. If a specific rule conflicts with these Terms, the specific rule will apply only to the relevant service.
Who May Use Oshi Casino
You must be at least 18 years old to open an account or use Oshi Casino. You are responsible for confirming that online gambling is permitted in the place where you live and for complying with any rules that apply to you.
Oshi Casino may refuse access where participation is restricted, unlawful or inconsistent with its compliance procedures. The platform may also decline an application or limit services where it cannot establish that a customer is eligible to participate.
Creating Your Account
One personal account may be opened per customer unless Oshi Casino gives written permission for another arrangement. Registration information must be accurate, complete and kept up to date. You must not register using another person's identity or provide details that are misleading.
You are responsible for protecting your login credentials and for activity carried out through your account. Notify Oshi Casino promptly if you suspect unauthorised access, a lost password or any other security concern. Account credentials must not be sold, transferred or shared.
Accounts are intended for personal use. You must not open an account for another person, operate an account on behalf of a third party or permit another person to gamble using your account.
Identity and Verification Checks
Oshi Casino may request documents or information to verify your identity, age, address, payment method or source of funds. These checks may be completed when an account is opened, before a withdrawal, during a review or whenever reasonably necessary.
Requested documents must be genuine, current and readable. Processing may be delayed while information is reviewed. If you do not provide the requested material within a reasonable period, or if the information cannot be verified, access to some or all services may be restricted.
Verification measures help protect customers, prevent misuse and support the secure operation of the platform. Oshi Casino may retain relevant records where required for operational, security or legal purposes.
Making Deposits
Deposits must be made using a payment method held in your name or otherwise authorised for your use. You must not use a payment instrument belonging to another person without prior approval. Oshi Casino may reject, reverse or investigate transactions that appear unauthorised, unusual or inconsistent with your account information.
You should check the transaction details before confirming a deposit. Your bank, card provider or payment service may apply separate fees, limits or processing times. Oshi Casino is not responsible for charges imposed by an external payment provider.
Funds credited to your account are for gaming activity on the platform. You should only deposit money that you can afford to lose and should not use gambling as a way to resolve financial difficulties.
Requesting Withdrawals
Withdrawal requests are subject to account verification, security checks, applicable limits and the completion of any relevant bonus conditions. Oshi Casino may return funds through the original payment method where possible or request further information before processing a different method.
You are responsible for entering correct payment details. A withdrawal may be delayed or rejected if the details are inaccurate, the payment method is unavailable, the account review is incomplete or the transaction raises a legitimate compliance concern.
Oshi Casino may correct account balances where a payment error, technical issue or obvious system mistake has occurred. Any suspected fraud, chargeback or unauthorised transaction may be investigated before funds are released.
Bonus Offer Rules
Promotions, bonuses and free spins are subject to individual offer terms. These terms may specify eligibility, minimum deposits, wagering requirements, expiry dates, game contributions, maximum winnings or withdrawal restrictions. You should read the applicable offer conditions before accepting a promotion.
Unless an offer expressly states otherwise, customers may not claim the same promotion more than once or use multiple accounts to obtain an advantage. Oshi Casino may cancel a bonus or withhold promotional benefits where an offer has been misused, entered incorrectly or obtained through prohibited conduct.
Bonus balances and associated winnings may be removed when an offer expires or when the account is closed in accordance with the relevant promotional rules. Promotional terms will not override any account, payment or responsible gambling requirement.
Using the Platform Properly
Oshi Casino must be used lawfully, fairly and only for its intended purpose. You must follow these Terms, the rules displayed for individual games and any reasonable instructions provided by the platform.
You are expected to keep your device, browser and account credentials secure. Software, scripts or tools that interfere with the operation of the website, games or payment functions must not be used.
Where a game outcome is affected by a technical interruption, Oshi Casino may review the relevant records and take reasonable steps to correct the result. The platform may suspend a game or service when maintenance, security or technical stability requires it.
Conduct That Is Not Allowed
The following activities are prohibited:
- Using false, stolen or misleading personal information.
- Opening or controlling multiple accounts without authorisation.
- Using another person's payment method, account or identity.
- Attempting to manipulate a game, promotion, payment process or technical feature.
- Using automated systems, bots, scraping tools or unauthorised software.
- Taking part in fraud, money laundering, collusion or other unlawful conduct.
- Interfering with the website, its security, servers or other customers' access.
- Exploiting an obvious error, vulnerability or malfunction instead of reporting it.
Suspected prohibited conduct may result in an investigation, cancellation of transactions, removal of benefits, account restrictions or other action permitted by these Terms.
Ownership of Content
Oshi Casino and its licensors retain rights in the platform, including its software, design, text, graphics, trademarks, game presentation and other content. You receive a limited, personal and non-transferable permission to use the platform for lawful purposes under these Terms.
You must not copy, publish, modify, distribute, reverse engineer, commercially exploit or create derivative works from platform content unless you have written permission or the law clearly permits the activity. Oshi Casino branding must not be used in a way that suggests an unauthorised association.
Limits on Responsibility
Oshi Casino aims to provide a reliable and secure service but does not guarantee that the platform will always be available, uninterrupted, error-free or compatible with every device. Access may be affected by maintenance, telecommunications problems, software faults or events outside reasonable control.
To the extent permitted by applicable law, Oshi Casino is not responsible for losses caused by your failure to secure account credentials, inaccurate information, misuse of the platform, interruptions caused by third parties or reliance on content that has not been independently verified.
Nothing in these Terms is intended to exclude or limit a right or remedy that cannot lawfully be excluded or limited. Where liability cannot be excluded, it will be limited to the extent permitted by applicable law.
When Accounts May Be Restricted
Oshi Casino may suspend, close or restrict an account where it reasonably believes that these Terms have been breached, information is inaccurate, verification has not been completed, activity creates a security concern or continued access may expose the platform or customers to risk.
An account may also be restricted at your request, including for a responsible gambling break. Where appropriate, Oshi Casino may explain the general reason for an action, but details may be withheld if disclosure could compromise security, an investigation or another person's privacy.
Any remaining balance will be reviewed under the applicable account, payment and compliance rules. Funds connected with fraud, unlawful conduct or a material breach may be withheld where permitted by law.
Handling Personal Information
Oshi Casino collects and uses personal information needed to operate accounts, process payments, verify customers, provide support, maintain security and meet applicable obligations. Information may include identification, contact, transaction and device-related details.
Personal information is handled in accordance with the platform's privacy practices and applicable data protection requirements. Service providers may process information where they support hosting, payments, identity checks, security or other operational functions.
You should provide accurate information and notify Oshi Casino if important account details change. Requests concerning personal information may be subject to identity checks and applicable legal limitations.
Gambling Responsibly
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set personal limits before you play, take regular breaks and avoid gambling when upset, under the influence of alcohol or affected by financial pressure.
Warning signs may include spending more than planned, chasing losses, hiding gambling activity, borrowing money to play or feeling unable to stop. If gambling is no longer enjoyable or is affecting your wellbeing, stop using the platform and seek appropriate support from a qualified service or trusted person.
Oshi Casino may offer account limits, breaks or self-exclusion measures where available. A request for a responsible gambling restriction should be made clearly, and you must not attempt to bypass it by creating another account.
Changes to These Conditions
Oshi Casino may update these Terms to reflect changes to its services, security procedures, operational practices or applicable requirements. The current version will apply when you use the platform after an update has been published.
Where a change is significant, Oshi Casino may provide notice through the website or by another reasonable method. If you do not agree with an amended term, you must stop using the platform and may request account closure, subject to any outstanding verification, payment or promotional matters.
How to Contact Oshi Casino
For questions about these Terms, account access, verification, payments or responsible gambling features, contact Oshi Casino at support@oshi-casino-au.online. Please include enough information for your request to be identified, but do not send passwords or unnecessary sensitive information.
Oshi Casino may ask you to confirm ownership of the account before discussing account-specific matters. These Terms should be read together with any applicable promotion rules and privacy information available on the platform.
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